Monthly Archives: September 2016

Connectivity Problems – 18/09/2016

Some users may be experiencing connectivity problems to our Hosted Desktop solutions at the moment. This is due to difficulties with a 3rd party DNS service and currently the server names used to connect to the platform are not being resolved correctly by them. They are aware of the issue and it is currently being investigated.

Our system is still online and fully operational but would need to be accessed by an alternative process of using an IP address rather that domain name.

Some email services are also effected by this issue.

We can provide alternative connection details on a case by case basis by calling 01628 560121 or by sending an SMS message to 07798 808284.

Apologies for any inconvenience that this may have cause but we are in contact with the 3rd party and we hope the issue will be resolved shortly.