Monthly Archives: November 2017

Firewall Upgrades – 16/11/2017 21:00-23:00

We need to carry out some updates on our firewalls to ensure that our levels of security are maintained at the highest levels.

This work is scheduled from 9pm to 11pm on the 16th November and each firewall will be upgraded separately to minimise the risk to your services.  Whilst we do not anticipate any interruption to your services during this work there is the possibility that some disruption may occur and you should therefore consider your services to be at risk.

You may wish to make other users aware if they are likely to be using the services at this time.

If you experience any issues then please report these through our support portal.

 

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Update – 16/11/2017 23:00

The upgrade to the firewalls have now been successfully completed.

This brings this maintenance window to a close.

 

Email Issues – 04/11/2017

It was established that we had an issues with our email solutions today and messages to and from external sources were not being processed.

Unfortunately some messages were being passed through the system which meant monitoring alerts were not triggered.

Once discovered we quickly resolved the issue and all backlogged messages were processed shortly afterwards.

We apologise for any inconvenience that this issue may have caused.