System Outage – 09/03/16

At 18.17 there was a system outage which prevented access to any service held within our data-centre. This lasted for approximately 10 minutes and normal service was resumed at 18:28.

Initial tests show that there was no issue with any of Worknet’s equipment and the problem is believed to be Internet related. This is currently being investigated by our data-centre and we will report back as soon as we have an update.

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Update – 11/03/16 5:00pm

Our data-centre have confirmed that they have discovered that the issue was with one of their edge nodes which was shown to have high memory usage during the incident. They have engaged with the hardware supplier and will update us when they receive further information on the root cause.

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Update – 04/04/16 3:00pm

Our data-centre has stated that, although they are still in communication with the hardware vendor about a permanent solution, they have a fix in place to prevent further issues. We will continue to monitor the situation with them and provide further updates if supplied.